Comments on: UPS Store – Customer Service Fail

By: mike

mike — Sat, 05 Sep 2009 17:34:26 +0000

and threatening to take your “business” elsewhere is laughable. Chances are if you’re using an account you’ll never be a customer of mine.

By: mike

mike — Sat, 05 Sep 2009 17:32:28 +0000

thank god Im not alone. We used to stock waybills but only NDA and 2day and gladly took the july1 rollout and discontinued it all together. BEST thing I’ve ever done. Forever ten people 7-8 will understand and go to the hub, one will pay and one will pitch a fit like you…but that one who does pay generates more revenue that the 7-8 that leave. This is an old topic but found it after some googling for similiar situations. I still never understood the hostility towards the store owners for not supplying, at a loss, items supplies to account holders for free. I don’t know about you but I’m against PROVIDING a means to be undercut.

By: Danielle

Danielle — Thu, 13 Aug 2009 18:43:15 +0000

I manage a UPS Store in PA. We do not use waybills because some customers were using fake UPS account numbers to ship packages. Then the UPS Stores were getting charged for them. Unfortunately all it takes is a few people to ruin it for everyone.

By: KEITH FIFE

KEITH FIFE — Fri, 24 Jul 2009 22:11:29 +0000

For 5 years, I have seen UPS customers, just like you. Y’all come into a UPS Store with a valid UPS account number and, rightfully, thinking you can ship your package with that number. To me, that is valid and logical thinking. Unfortunately, UPS does not care for you as customer, if they did, UPS would provide a business sustaining compensation to encourage UPS Stores to carry the waybill for their customers. Would you care to lift a 150 lb box with a waybill on a scale and to the back room just so you can get $3.00, before Royalty? In San Antonio, Texas, UPS is not even listed in the phone book. UPS Stores are in the phone book and support a lot of non-customer calls. To be fair, please evaluate the source of problem.
Keith Fife
San Antonio Texas

By: pez

pez — Fri, 24 Jul 2009 20:36:08 +0000

Jeff i would like to invite you to my store for waybills if you are ever in michigan.