Traveling Woes and Wows

I’m sitting in a metal tube over the Rockies wondering about wandering. So frequently, we jump in a car, on a train or plane, to go somewhere other than where we are.

That’s odd. But understandable.

In my work as the social media trainer for the Society of Professional Journalists, I’ve had to jet around the country a handful of times already this year.

People travel for work and for fun, and there are great and less great things about the journeys. Here are a few of my woes and wows. Feel free to share yours.

People are self-focused. Whether in a car or on a plane, people camp in the fast lane, imperil your life and take too much room. They bring too much luggage, stench and attitude with them. And they frequently annoy me.

Companies are similar in their approach. They don’t seem to care about customers and that can get annoying too. I ran into that when I landed.

First, let me say the Las Vegas Hilton is a money-grubbing organization and I feel disgusted by them. In January they hosed me for $30 to park my car in their garage during CES.

The parking fee isn’t something new, they do it a couple times a year for large conferences. But the rest of the year the parking in the garage is FREE. AND the parking in the garage is FREE at certain times of the day. So if you’re unlucky enough to pull into the Hilton during FEE times, you get dinged for cash while someone else who arrives later or leaves a car overnight, pays nothing.

OK, that’s a little whining. Well, on this trip to Vegas I took the shuttle from the airport and here’s my trip of tears…

Front desk – room isn’t ready

Business center – yes, we have packages for you. That’ will be $10 per package plus tax. $55 for packages mailed to me at the hotel. What the heck?!! I’m staying at your hotel.

Front desk – we can’t waive fee because it’s a different company that does our business center, but it’s the same at all Hiltons (#FAIL).

Baggage claim (now that I had six packages in my arms and my bags and no room ready) – sorry, we can’t check packages, only luggage.

Front desk – well that’s their policy. But your room is ready now.

Nice way to make me want to stay here ever again. Good work Las Vegas Hilton – you blow!

In essence, before you get too cranky, the thing to pay attention to is that most customer service reps don’t have any control over your situation. But I wish more of them would pretend to care when a bag gets lost or they ram you with the beverage cart or their freaking vendors IN THEIR OWN HOTEL ream you for nearly $60 just to receive mail.

On the upside, travel IS fun. OK, it can be fun.

You get to see cool things….

You get to meet neat people and experience different foods and cultures. In fact, my favorite travel site recently is New York City and my favorite all-time is tied between Bermuda, Paris, Hawaii and another place (leaving that other place open so I can insert some places I know I’m forgetting).

You also get to relax, if you can. My modus operandi is to try and spend at least nine days in a place. Mostly because it takes me three days to relax. That still gives me almost a week of ‘real’ vacation.

Well, I’m writing this in a hotel room in Las Vegas and should probably get back to the conference. Hope your journeys are all satisfying. Chat soon.

Keep reading…and feel free to share your comments about travel.

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4 Responses to Traveling Woes and Wows

  1. Pingback: In the Sphere: Around the World « BlueFur.com

  2. The life of a Road Warrior (I’ve done it) is grand fun. Not only is the room not ready, but it can be in an awful part of the country. Or a place where most ideas of fine cuisine are, shall we say, a little too carb-centric.

    When you’re away from home for 200 days out of the year like I was, you know Logan Airport waaay too well. And the minute anyone mentions traveling for fun, you run in the other direction.

    What’s amazing to me about your story is that the hotel didn’t offer even a tiny bit of accommodation. A free drink coupon, a % off the delivery fee, a free movie, some $$ off the minibar, whatever. There are so many ways they could’ve made you happy or at least okay with the whole thing. Customer service is not what it once was.
    .-= Janet Gershen-Siegel´s last blog ..Tech Boston =-.

  3. Your story reminded me that I need to blog about my recent experience at the Marriott Eastside. It was amazing. Everything that went wrong for you at the Hilton, went right for me at the Marriott.

    I’m a member of their frequent traveler program and was just upgraded for a short period to Gold status.

    When I arrived at 11:00 AM I inquired if any upgrades were available. The desk clerk got right on the phone and found out that yes, a complimentary upgrade was available to a larger room.

    I figured why not, so I agreed and went up to the room.

    When I opened the door I found myself entering what looked like a living room with a couch, side chair and desk. French Doors were at the far end. openeing them I found myself in a very large room with a flat screen TV. Around the corner was a sink and down the hall was a bathroom.

    Sweet.

    There was also an in room safe, large enough for anything I could think of putting in there. Also, I had a refrigerator that wasn’t full of things I wasn’t going to pay for any way.

    So the room was sweet.

    Also included in the upgrade was access to the Concierge floor which meant a free light breakfast that included eggs and oatmeal. There was an afternoon dinnertime that included tortelini and ham sandwiches. Free water too.

    Sweet.

    Everything was perfect. It was an inside room, with room darkening shades.

    Upon checking out, any staff member that I passed hoped that I had a nice time and hoped to see me again.

    Brilliant.

    Oh and BTW, there were computer terminals to print out my bording pass at no charge.

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