Jeff Cutler - columns, essays and opinions » Uncategorized http://jeffcutler.com/jeff Content Specialist, Social Media Journalist Thu, 19 Apr 2012 17:27:34 +0000 en hourly 1 http://wordpress.org/?v=3.3.2 Backward and Forward B http://jeffcutler.com/jeff/2010/01/backward-and-forward-b/ http://jeffcutler.com/jeff/2010/01/backward-and-forward-b/#comments Fri, 01 Jan 2010 15:26:55 +0000 Jeff Cutler http://jeffcutler.com/jeff/?p=836 ---yes, there's more---]]> When you read the parent Backward and Forward post, you’ll understand why this is just a bunch of names.

I ran into a coding snafu and decided to go watch a movie instead of putting all 2000 names into the right HTML format. It’s easy if you want to see who’s who. Just put the name you find here AFTER the URL – http://twitter.com/ and you’ll be able to visit these great people.

Thanks for reading!

laurelatoreilly

srubin

garifusion

natalidelconte

CynthiaY29

NathanSpencer

vpsean

GlobeMazz

KidCriticUSA

TeachPaperless

megfowler

megradon

TangandZo

CustEngagement

jayeffvee

wadlington

Gary_Tanguay

Lynnelle

betaCooking

Reporterssource

Wordination

belchingmonkey

felixbpd

MCHammer

jasonrobb

tsrawal

LonLindsey

felicityblurbs

Maxwell_Hammer

geoffreygordon

sassy_Sasha

shersteve

iLobbyist

rikerpkr

HopHopkins

_justthinking

FadiSemaan

DwaynePyle

KFL007

adland

billjohnston

TMIFred

MyNFLForums

jayshep

markdotnextinc

mlhelix

tednh

mandarinventure

sarah_wallace

Ceena

podcastdoors

ScottWilliams

scalesmart

Netzpiloten

journalistics

mok_oh

mamaskov

zen_control

DMosley

dantejarabelo

bexdeep

Twitteidoo

chalkbot

mcohen8

efusjonraw

Luiz3

phaoloo

AirshipZ

chriswmartin

heyzach

craigedmonds

homemadevino

benleto

pbrannigan

tmoneyholder

ColeVsCode

beemotivated

stacy_92037

JeffreySummers

meghkeaney

ash0283

DianeKennedyCPA

augustine25

vcready

mwyn

1stbloghome

Hydrau1

StreetKingEnt

_McLaughlin

beeskwared

Mopri

SanDanYi

anonymouslove

NickJEvans

bret323

pramitjnathan

SubEWL

duraninci

IanAspin

ShowerThinker

StefanW

winfieldoil

murnahan

FrankKamadin

celticozarkian

vnesnz

SUSUH

TheBigKlosowski

mikecooks

MattDickman

stoner_cat

ninaspringle

cport1

wendygelberg

ToniShrader

PropertyInSpain

daream

unmarketing

erikwolf

topcommission

jmanzitti

chicagosinfo

BluegrassPrint

MichaelMcCurry

colderICE

monkeybutt

AmberCadabra

MarkFritz

beersatori

NathanBryce

JoelFoner

ACCION_USA

sanderssays

markbao

AshleyParker

DavidLafferty

emtwatson

akenn

NadiaNassif

joetv

cyclingfans

GinaATL

captain_pete

bitchinmona

jenniewhite

VeloChef

mjcarter

aaron0

GamePlanHayden

DavidYarus

masscultural

Bighit15

KateNasser

sarahjbray

Aribernstein

02115now

deanwhit

TigerMarketing

Kiva

marccreedon

mdsteffenson

mjsq

marciamarcia

02140now

thomasclifton

BillHurlbut

NicolePaull

JulieSof

fitzroy

U_Richmond_MBA

BillMcDowell

jksloan

BrianCthatsme

02144now

ryanpboyle

mikepk

ManifestIntent

Nigel_Morgan

JeanneDasaro

Titleist

KellyeCrane

eric_andersen

mikehollywood

cyclocross

spectrummother

BryanFromBoston

AndyHannon

amanda_pants

TweetRich

charlesamadeus

adriandayton

Jaikotecha

KimNishida

MatchPointB2B

jennilingus

crazyjohnkerecz

LauraSavard

sdigregorio

charna

CReporter

jmeserve

ellenrossano

jaf714

BrianInkster

Louis19

JMAdani

johnstack

ctanowitz

MapMyRide

AleciaPuppe

davidcutler

max_e_silver

KateHeaden

iwestminster

erikwolf

ErinTM

matthewgeyster

UnlikelyWords

motionroad

Aras_

ohmaureen

andreahrizk

donschindler

christammiller

rendeznew

cactus_donna

Canterucci

ScooterWearMan

TracyDiMarino

BostonTweet

agencypja

DiyanaAlcheva

dvautier

rkbalder

mkedave

isaidshotgun

EricGuerin

hdbbstephen

GoldenCOCommCon

bradmblake

edfredned

CharlesHotel

LisaTayl

jaimereynolds

carissao

cyclingroo

LilMissSocMedia

McSalina

ScottATaylor

idobiradio

e2conf

smallbizlady

hg47

mosleyppr

lizettegagne

melodyhritt

vargasl

dperretty

SleepDepNinja

andrewhopper

megcos

BLG

CheriHegi

realghost

facebookwhoops

petratarr

jenbjoyce

mopartnersceo

NaziaHaque

mogreet

miketrap

artiil

pierreloic

shwen

AnneWeiskopf

spamitis

vanillabean45

diggleague

kurteng

markblomeley

mj_santos

wandac

140tees

ChenDaniel

MarketingVeep

JerryBroughton

TomOB

cj_rivard

tina4frank

rosyblue

amberportercox

namtrok

lihall

algeb

ProfessionalOne

danwegner

CarlywithAXE

alisond

AndreaCinnamond

SarahCortes

bmfalc

yoonjlee

krazykriz

BlogConsultLLC

blueswear

tomokeefe

MarkAllenOnline

Joebees

Szetela

BranislavPeric

vianow

bsashin

rayrayangel

bobbbyg

BrentCsutoras

paoyen

activenetwork

HarvardSquare

ZacChampigny

TinaRene8

HinghamUpdate

hobbesoh

FFMW

alicehanes

BobGarrett

futurelooks

wizard001

EastieGal

Henre

StephenGWills

knikkolette

SmarterBarter

LangDavison

SearchYour

GHChealth

Orrin_Woodward

twollow

kelkelly

OrganicGroov

chatterboxapp

fredabramson

Bukowsky

jobsnonprofits

Ronsapher

churchpunkmom

networkedevents

MyLocalProcom

thesandman27

spaulds1

TRYMONAVIENRG

KellyLynnMc

johnsonLAB

quizzem

WebsiteMagazine

RN_JeanetteCole

fletcherboland

ChefPatrick

KevenDones

writingroads

SonnyAhuja

JoeStampone1

clubenetwork

openthink2

WesleyMirage

TerryLozoff

coolidgehub

MicheleStClair

Genosworld

LagoonBand

mvtweets

0boy

sarasgraham

FreeHawaii

BostonFoodDiary

Foodimentary

ArthurB1955

TwitjobsUK

orrandcompany

onlineresume

ChangeNetwork

ECava

ciproductions

WitLinx

boticca

sbwalsh

gojohnab

AlexShelton

davepumfrey

paulandsara

skalie

Moonvine

phyllismufson

nsmithmorgan

scotthumps

Kamper

rickster_CA

harpoon_brewery

lizwebpage

AboutBrookline

the_gman

Fieldsy4Life

katiedel

omewan

angeltcgirl

RickBakas

lesliesobon

suecoppersmith

xtraxtrawebsite

Meg_Goullet

AlphaMares

weirdralph

MsBiffys

doreenhowell

musclecarblog

Garfieldgroup

wearesocial

JoanneSardini

pauloflaherty

Ade1965

JimQuillen

stevengrande

TeamPSL

KerryQP

tabu_dreamz

JasonLandals

eatboston

christianderson

wvpmc

jelosta

SocialNetDaily

chrisguillebeau

dcoakley

savannahscafe

MiracleFruitPlu

bffoodie

portentint

kalandaka

JonStetson

mitchelka

helenhiccup

calblack

dealtaker

LibertyBoston

meghanbeattie

momblebee

FeliciaSlattery

davidalcorn

ponet

TheOtherJeff

cathcaldeira

DomBotticelli

ideasbychuck

philostrato

DavidDucic

baldbuffjp

julian_jippidy

islandprincess2

KatieRing

GrannyGreen

TMahady

SocialMtgExpert

NowGamer_Dan

steveffeo

emi_the_twit

breadandlily

TennisTim

CommuterMatt

gt1987

carigatto

Robin_Kim

WineTwits

LarryBenet

leahsoleil

HeathTavrides

e_edition

latimestot

artsboston

appcraver

TankaBar_Linda

DrJennifer

djkester

JoyceSchneider1

mickdarling

steaknightmag

alwillis

baznet

philcampbell

producergirl

calamityshazaam

CnsultingCncpts

503s

MichaelGrover

pegmulligan

molls

JeffKnize

Shelly_Allen

jackiewalsh

blong206b

PierreDuponte

PawSox

McClennan

MollyDugganLLC

kgilnack

ToddBrink

P0TUS

briankraemer

jeffdurso

SteveCoulson

bostonchamber

dankeldsen

JuliannaM

ghornet

michaelpearsun

thetylerhayes

mparent77772

Digitas

michaelkwan

rariccardi

richord

DuncanWierman

ajkeen

tubefilter

scottleadingham

Chefmattrock

foodmedic

ANGirard

KimBrater

GeorgeDearing

annsom

EllasMom

BostonBookGirl

twrivia

SearchPages

KellyOlexa

agency3

cswartw

larrylawfer

zappos_fly

CherylBarbato

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CGProgram

Comedyscreen

Helzerman

davidgerzof

therealkrug

LtGenPanda

EventsInProd

thinkgeek

motoole1

liuliuliu

cmee

podcast411

brianjking

fgossieaux

andrewkling

lostinvegas777

sophwell

GregBarrette

FuelNet

jonmahoney12

Stalelife

PJBlands

MustLoveWine

ideaLaunch

SallyOahu

just_kate

yiseowl

lennytoups

kj_smith

glenng

coffeebeanery1

timkilroy

lisahickey

miranda622

delwilliams

MWEditor

Jamesmoleary

Ana1220

KentHuffman

katjaib

Goranek

McProulx

thebilly

ianmroche

LInterland

rjleaman

cyndilou

Petergorman

Betmenko

chrisjdeorio

cargillcreative

CynthiaBarnes11

ChantellePaige

shoestring

davidspruell

ekarofsky

semlady

hnager

SullivanTire

rinkjustice

skepticalCMO

SueMarks

DeannDasilva

ConradSwailes

reikob

newswise

kerplunker

gail_nelson

KSL

jakrose

JoeDigi

robhahn

Jacob_Ramos

writers2follow

gripnripclub

tipjoy

erickosia

Emitstop

Schwarzenegger

MonkeyBed

COCODAILYdotcom

brandexpression

zaibatsu

digthemoment

chrissduffy

aplusk

TeamFordRacing

iMeluny

amous

hamsterball

kpkfusion

aarond22

hmundahl

Sophie_Lhoste

pfasano

LineAlerts

CMLOVALLO

AeRoss

NocksRocks

aeparker

MamaBee4

OnePoke

sledgehammer70

thomaspower

Nylons

markjoyner

LeslieSanchez

gretchenrubin

splitdalmatia

ninemobile

keithmilestn

highlandwhite

leslie

Ripple6

BuzzEdition

LankyStanky

execva

stevenlourie

_JimHughes_

johnmashni

The42ndEstate

michellelamar

1sweetwhirl

leightonoc

mallyskok

karenrubin

jasonaboucher

walterelly

d2k

kmantic

sarah_ross

Amy_Patten

paulocepek

BodybyNeglect

MomLovesThis

JulieFast

emilysweeney

itsjenjen

TheBeanCast

naro

etherjammer

ChrisYonker

juliebonner

lynnrubin

fredericl

dimdim

A_F

smbrown

HeatherSullivan

bigguyd

AndyKaufman

kelleylynnk

ATasteForTea

ZakNormandin

noelkinder

MicheleMullen

AppleOnly

kim

jeffer_oc

kymcrae

DaveFay

lesameryl

brianshin

AdamPieniazek

karlhaglund

BenParr

Marilyn_Res

szargh

johnhaydon

nicshopsonline

theadvanceguard

BaghdadBrian

TheCR

AndrewHennessy

AnthonyBarba

JimFoss

JanetAronica

VideoStah

pc4media

SportsFan4

megUX

padgettmrktg

fastspottracey

Bobbequeen

EmilyKostic

SteveSchuitt

twyst976

JessicaGottlieb

adamcoomes

richsands

blellow

jackiehuba

KeithBurtis

eproulx

EventsPalmBeach

ramonk

MaureenCole

wesley83

3Men1Lake

leonnea

FordRacing

RandyHaddock

jacksonp2008

rabeidoh

elderberries

lalorek

CoffeeGroundz

MorganDayCecil

AlisonMorris

MattTGrant

abbycarr

SupahFans

wood_brothers21

bubbleguru

LoadedGun

MLFNOW

todayshow

SeatGuru

jonathanfields

Nattyice81

ErikaLehmann

PatrickMoorhead

socalrocks

perryhewitt

TweetPhoto

EricGlazer

Mindjumpers

MarkDykeman

tomdiamond

brianlburns

Snakecharmers

pigduck

BreakfastTaco

hdavidson

mobypicture

elitepro

GeekMommy

lizstrauss

DanielleMORRILL

minassian

cjwach

krishnade

BobTroia

earthXplorer

michaelflint

bs2sense

alevit

LoriRobinson

ccmaine

valeriefox

ALangford

KelleyS

saragreeley

karaboudreau

TiffanyKorkis

saraburton

StarStrukLynna

zappos_sole_man

tinycg

TheEngineer2008

SarahFaasse

bren924

BrooklynHilary

jkarnell

michelletripp

garyvee

goodridge

jgarvey

rrbaker

HMR_Diet

deanhunt

infogdss29

tedbeam

keen_shoes

daveknox

zenaweist

cortlandt

RickLittrell

desireerogers

bgalvin137

CoachDeb

bakespace

ChuckSwanson

sarahmerion

KyleFlaherty

danieldubya

bigelowtea

ryangielen

SharonHayes

BackPorchSoap

JoshOnlatte

thescooterscoop

davegray

ajnelson18

forrester

Scobleizer

aburnis

mjenkins

karabee

justageneralist

GalenMoore

whitneypannell

ShannonPaul

pgillin

MarketLeverage

amandagravel

BrilliantVideo

copiousnotes

orbiting_chaaa

ericdoyle

mdurwin

billpalmer

dougpollei

CommunispaceCEO

ViralC

amartindesign

mattspencer1969

SteveKayser

jrdigital

tawnypress

tclayton

AshleyQuincey

JoeSimpson

MeshugAvi

AdrienneCorn

DougMeacham

DavidFinch

mikeslone

Renee_Innosight

ScottHepburn

amyiris

stephpfef

Aunt_Nancy

leanneclc

AllanThinks

MassInno

sMoRTy71

DerekWilmot

JohnJohansen

varaba

pepsico

jblossom

LenKendall

dougpetch

trixielatour

cmnolan10

pprlisa

rhino88888888

onMatt

charbrown

Sooz

skap5

JimHunt

nicksaber

prblog

DaveBenjamin

DanielLally

anyawoods

ybcmark

klwolfewi

davidadewumi

MarianCutler

coreymathews

BryanPerson

Avinio

comcastcares

LisaJohnson

CPeterC

FlashSEO

misskatiemo

lalawag

jenniferriegert

BillPowell

kathika

leoraisrael

willmurphy

HeyAmaretto

SXSW_now

earwood

AliThinks

svartling

WeSeed

lagresto

bchesnutt

btrandolph

janetfrasier

ridejoelride

LotusAmy

AprilBraswell

Con_Brawler

PamelaSD

BstnMelody

knealemann

mesimos

markdavidson

krista_parry

daveatkins

upicks

ChrisBowen

ohalloran

DaveMalby

pokerplasm

ilicco

BradHoward

RizzoTees

sherisaid

ericrasmussen

timallik

znh

Single_Shot

Margieville

Kingsteve

queenoftheclick

AsherAw

rhappe

fitgirlcari

NaplesHomeBoy

asyouwish940

offbeat_eating

michelleheath

AlohaArleen

afalk

caseywright

nsedef

PaulLevine

stejules

teedubya

holymully

Rex7

KatjaPresnal

LaFemCreative

NoOneYouKnow

Andrew303

dewaldp

billcava

shannonseek

JeffCole53

WholeFoods

fullyadam

danyork

janetcap

acfrank

BilalJaffery

rhoegg

nerwin

Ridgeman

Mitchell1969

BrettPohlman

mattwright493

chriswandrew

BigTweet

Lauriesm

michael_messina

steamykitchen

dharmesh

Illig

MrSocial

LauraJMoss

cjbowker

jesskry

nuBound

dhurlburt

brucewagner

ozsultan

mommu

mhorta

sendchocolate

RobMcNealy

Bsimi

jshuey

Merredith

standupkid

freels77

StuartFoster

AnnaKDeLeo

comcastscott

jgreenman

ericleif

coolwhipflea

gravymac

davelawrence

trionia

rsisk101

MrTweet

FatCatQuincy

Forian

kwidrick

cspenn

JoeCascio

missusP

macspeech

davidyack

BostonSarah

andykatz22

mikeford

DuchinProds

ethand

TheEntertainer

jaykeith

LaurenBLAST

BrianReich

JessicaHasson

msmamet

jefferymavers

thebetsy

seanpower

bradagreenberg

MelissaPR

eyecube

RichTucker

soxgal

livepath

briancarter

OnDemandBeat

dbrowell

jonray

Purplefish001

linksmonkey

ellmcgirt

MariAdkins

j007

AdamBroitman

Marcus_Andrews

StoryofMyLife

IncMagazine

amyomy

elizabethsosnow

vesparider

tanyamr

johnherman

nlupus

ChrisJOrtiz

petertdavis

AlexKaris

SocialMedia411

boonspoon

melissapierce

bostonmike

kenekaplan

shava23

GuidoS

cprpoker

tmcenroe

meaganfish

CraigKessler

rachelpolish

Grundy

AlexBalford

DavidAGreenwood

karenreale

MaThurrell

MagicMike

Kibler

Brookstone

gregverdino

jaffejuice

tntweknowdrama

JessicaLHansen

emmaboon

chrismevans

mikepratt

brooksbayne

schneidermike

ch3ryl

RealtyMan

JGoldsborough

SusanPreston

JonDBishop

likeomg

Sara_Mooney

MsBeat

URwingman

maloneykaye

MarcWarnke

UltraNurd

jerryrocha

bitpakkit

mollyblock

gacconsultants

jyarmis

durjoy

ScienceChannel

phonewisdom

inc5000

maggiefox

jasonsieckmann

deegospel

mayaBY

Proclaim_Me

Lindsey_523

sarahshah

Dusanwriter

gurnage

mrtopf

MaggieDammit

KelseyProud

saraschneider

marylutz

PinkOliveFamily

SallyHogshead

giftgirl

thubten

Warlach

padgettpr

terrywhalin

MelodyMoser

robreact

GMarketingGuy

socialmediastat

scortina

ShiraWeiss

elconsultador

shirleybrady

memeticbrand

DaveMurr

tomcummings

JohnTreadway

rachelmock

tibbon

sonyanews

mariadoyle

AndrewDumont

brainopera

sh3n3rd

TysonFoods

seanbohan

dkrcarter

bkwalker

jessflynn

ShogunHatamoto

srubenfeld

adamstewart

Lotay

mr_gadget

pamelump

LaurenBan

michaelpleahy

DonnaKozik

krzimmer

pinkelephantpun

justinmwhitaker

SonyGadgetTeam

journchat

lebrun

AriBurton

Nowspeed

danzarrella

traveltipsguy

mbloomstein

derekForrest

paulschneideraz

PieterBickford

madmain

rlepold

MaeveNaughton

ISSMan

skyle

ShannonPalmer

ericjodom

DebbieFranklin

JodiEchakowitz

LauraNelson

tsand

ckanal

cynchrys

zappos

3keyscoach

DJDiG

KikiValdes

bernardmoon

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annagoldsmith

chrisabraham

joebachana

emilymonacelli

GreigG

stevebags

ellieeille

Lotame

CreativeSage

mmcgovern

twitinbiz

eastmanj

Hannechr

gregcangialosi

dan_hughes

robmillis

CathyWebSavvyPR

chrisblake

PVR352

glenchen

waynesutton

KevinMercuri

ponzarelli

NaomiMarr

WritingSpirit

billybearcat

McMedia

Mike_Shea

cnewvine

mortimas

mcutler

BizWriterKristi

JeanHenryMead

emoltzen

kevinpalmer

zachbraiker

damata

MassHighTech

theNetImp

megan_maguire

DavidCoveney

gevaperry

twootball

alansmodic

DylanFan

everydayskeptic

christinelexa

Bobbiec

therules

sergiufloroaia

BeautyWriter

alecjr

CarriBugbee

mvolpe

JeanTerranova

Barb_G

raysalemi

AlbertMaruggi

ToThink

CMajor

JessiO

budip

DebOnTheWeb

BizJunkie

terryjsmith

mmpartee

WayneNH

thewordcellar

Loreen72

kjeldm

bostonmarketer

mimobot

mbrewer

DailyGrommet

mncahill

CathyBrowne

Marifer

AndrewSansone

PhoenixRising_

deehan

thelonebeader

OnSiteStudios

patrickmoran

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TiffanyPR

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elle6503

GuyTessler

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milliegarfield

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kcovert

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spatially

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ValBloomberg

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KenGeorge

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roadhacker

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techzulu

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Bloggeries

AssistU

chrissieb

MinnPost

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jdeloma

renster

annmichael

JDTwitt

akarlin

limeduck

ElizabethHannan

jamie_thompson

nickyjameson

EvilChefMark

abwaters

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kenburbary

cjuon

JamiePappas

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timwindsor

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shefinds

iKitty

davidalston

ron_miller

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TweetPhotoSean

kellymcb

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StacyBrice

MarketingProfs

mightysmith

chrisramsey

uppervalleymom

JaneHCouto

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pamelawella

sitboaf

BusinessMN

lfatzinger

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chrisgreen

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]]> http://jeffcutler.com/jeff/2010/01/backward-and-forward-b/feed/ 0 Backward and Forward A http://jeffcutler.com/jeff/2010/01/backward-and-forward-a/ http://jeffcutler.com/jeff/2010/01/backward-and-forward-a/#comments Fri, 01 Jan 2010 15:25:42 +0000 Jeff Cutler http://jeffcutler.com/jeff/?p=835 ---yes, there's more---]]> When you read the parent Backward and Forward post, you’ll understand why this is just a bunch of names.

http://twitter.com/Boslearn

http://twitter.com/MegannePrice

http://twitter.com/coreblox

http://twitter.com/ihavegoodcredit

http://twitter.com/MySOdotCom

http://twitter.com/tech_bits

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http://twitter.com/bostonmamas

http://twitter.com/acedtect

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]]> http://jeffcutler.com/jeff/2010/01/backward-and-forward-a/feed/ 0 GutenBlog.net http://jeffcutler.com/jeff/2009/12/gutenblog-net/ http://jeffcutler.com/jeff/2009/12/gutenblog-net/#comments Sat, 19 Dec 2009 19:08:43 +0000 Jeff Cutler http://jeffcutler.com/jeff/2009/12/gutenblog-net/ ---yes, there's more---]]> This post is being created over on GutenBlog and it’s being ported to a number of my sites. The app has been created to give you one point of contact for your various online presences – saving time and effort when trying to get multiple postings up.

I’m just evaluating the Alpha right now and can’t say it works yet because I’m just typing this in the dashboard and haven’t hit send yet. I guess we’ll all learn together how well it works in a minute when I publish it.

Shall we try?

PRESSING PUBLISH NOW!!!

*OK, not pressing it yet. Wanted to remind people – just in case this doesn’t work – that I’m just a tester at this point and any concerns about Guten Blog should be sent to their staff.

**Also, on a totally separate note, if you’re looking for a way to get your link out in the world of new media, Twitter, etc. Gimme a shout. As of November 1, 2009, my photo site – wwjce (what would Jeff Cutler eat?) has been accepting sponsorship. Few of my other sites do so, but wwjce is widely read and has achieved critical acclaim.

Posted with GutenBlog.net.

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]]> http://jeffcutler.com/jeff/2009/12/gutenblog-net/feed/ 0 UPS Store – Customer Service Fail http://jeffcutler.com/jeff/2009/07/ups-store-customer-service-fail/ http://jeffcutler.com/jeff/2009/07/ups-store-customer-service-fail/#comments Wed, 15 Jul 2009 01:14:29 +0000 Jeff Cutler http://jeffcutler.com/jeff/2009/07/ups-store-customer-service-fail/ ---yes, there's more---]]> [Comments have been closed on this post]

The next time I have to mail a package I guess I’m going to have to take it to its destination myself.

Why?

Because UPS blows large hairy chunks. Well, UPS blows chunks by extension because they allow their franchise stores to adopt policies that alienate customers and undermine the very fabric with which the company was founded – efficient customer service.

Perhaps that’s not the only fabric used, and whatever the fabric was it was certainly brown. But I digress.

What’s my beef with the UPS Store? Simple. They don’t stock Waybills.

Let me explain.

As a technology correspondent, I’m frequently shipped large packages of hard drives and electronic gadgets. I get to spend some quality time with these devices so that I can write about them for various publications.

When I’m finished with these products I am given the choice of shipping them back to the manufacturer or donating them to worthy recipients.

Lately I was shipped a few external hard drives by mistake. Instead of getting two 2TB drives from Seagate, I got four. So I alerted the company and packed up the extras to ship back.

Then the fun begins.

When I took the box to the Cohasset UPS Store I brought with me the Seagate shipping account number and address. I planned to fill out the form at the store and have them ship my package back to the company.

No go. When I arrived, I was informed that they don’t carry Waybills so there was no way they could take my package.

I asked if I could read them the number and have them input it.

They said no.

I asked why.

They said it was company policy.

I said ‘seriously?’ and walked out the door.

Two days later I dashed around Hingham looking for a UPS drop box. When I found one, I saw it was chock-full of Waybills so I took a few.

Then I took a Waybill and my package to the same Cohasset UPS Store. Luckily for me, the manager/store owner was working. Our conversation went like this…

“So you don’t stock Waybills?”

“No.”

“That’s stupid.”

“Why?”

“Well, it’s inconvenient.”

“Not for us.”

“Why don’t you? You’re a UPS Store.”

“We’re a franchise.”

“So do you not stock Waybills because there’s no money in it for you?”

- no comment -

“Do you make any money on packages that get dropped off?”

“Very little.”

“So it’s not worth your time.”

“Right.”

“That’s stupid. Thanks for your time.”

Now readers, answer me this. If you were the only shipping outlet locally – aside from the US Post Office – wouldn’t you do your darndest to get more potential customers in the door?

Wouldn’t you make yourself wide open to accepting UPS packages to increase the likelihood that someone dropping off a package might buy something else while visiting your stores?

Wouldn’t you be smarter than the short-sighted UPS Store owners in Cohasset?

Right now, unless I hear from the people at UPS or the people at that UPS Store, I will ONLY ship prepaid boxes from that location. I will never consider them for any other shipping service. And I will tell everyone I know – include you readers – that they totally blow chunks.

Got thoughts? Share them in the comments.

Keep reading!

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]]> http://jeffcutler.com/jeff/2009/07/ups-store-customer-service-fail/feed/ 43 What IS next in Tech? I’ll find out Thursday. http://jeffcutler.com/jeff/2009/06/what-is-next-in-tech-ill-find-out-thursday/ http://jeffcutler.com/jeff/2009/06/what-is-next-in-tech-ill-find-out-thursday/#comments Wed, 24 Jun 2009 19:45:59 +0000 Jeff Cutler http://jeffcutler.com/jeff/?p=586 ---yes, there's more---]]> A while back I signed up to attend the What’s Next in Tech event at Boston University. The line-up of folks speaking was impressive and I thought it might be a nice networking event. Turns out, people are still signing up, so the night could prove to be one of the best of the year.

And that’s considering that this week I rubbed elbows with Alex Howard, Chris Brogan, Jack Nicholson, David Armano, Peter Kim and David Cutler.

Here’s the lineup for the BU event…

A networking reception will be held from 6:00-7:00pm followed by the program at 7:00pm. Speakers will include:

Michael Greeley, General Partner, Flybridge Capital Partners
Mike Dornbrook, COO, Harmonix Music Systems (makers of “Rock Band”)
Helen Greiner, co-founder of iRobot Corp. and founder of The Droid Works
Brian Halligan, social media expert and CEO of HubSpot
Tim Healy, CEO of EnerNOC
Ellen Rubin, Founder & VP/Product of CloudSwitch
Bijan Sabet, General Partner, Spark Capital
Neil Sequiera, Managing Director, General Catalyst Partners

The conversation will be moderated by Scott Kirsner, Innovation Economy columnist at The Boston Globe.

I think there’s still room, so here’s the INVITE.

Hope to see you there. Here are the names already on the attending list…

  • Ashkan Afkhami,

    Co-Founder/CEO,

    Inter-Disciplinary Entrepreneurship Accelerator

  • Ms. Cindy Angus,

    CMO,

    Gridheads, LLC

  • Mr. Sougata Basu,

    Student,

    Boston University School of Management

  • Mr. Alex Benik

  • David Bernick,

    Technology principal,

    Lextranet (acquired by Merrill Corporation)

  • Julian Betancourt,

    Student,

    Babson College

  • Nikhil Bhandari,

    Student,

    Northeastern University

  • Fan Bi,

    Student,

    Babson College

  • Rachel Blankstein,

    Online Marketing Consultant

  • Linda Bowers

  • Mr. Joel Bresler,

    Principal,

    Bresler Associates

  • Ms. Therese Byrne,

    Digital Media Strategist,

    In Transition

  • Mr. Vincent Cardillo,

    Knightsville Ventures

  • David Carlson

  • Mr. David Carver

  • Kate Castle,

    VP of Marketing,

    Flybridge Capital Partners

  • Scott Centurino

  • Mr. Larry Cheng,

    Partner,

    Fidelity Ventures

  • Robert Chow

  • Kristen Collins,

    Managing Partner,

    KMC Partners

  • Paul Cruickshank,

    Seeding Labs

  • Robert Dalgleish Mr

  • Diane Darling

  • Rob Denton

  • Lucas DiLeo,

    President,

    Broadland Advisors

  • Mr. Robert DiLoreto,

    DKH Advisors

  • Mike Dornbrook,

    COO,

    Harmonix Music Systems, Inc.

  • Jason Evanish,

    Student,

    Northeastern University

  • Mr. Dan Feinstein

  • Pedro Fiuza,

    Student,

    MIT Sloan

  • Michael Gaiss,

    Senior Vice President,

    Highland Capital Partners

  • Ms. Rana Ghahremanpour,

    Consultant,

    Boston Consulting Group

  • Shayne Gilbert,

    President,

    Future Forward Events LLC

  • Mr. gary gill,

    Analog Devices

  • Mikaela Gillette,

    Student,

    Baabson College

  • Mr. Matthew Glidden,

    Software Program Manager,

    EMC Corp

  • Michael Greeley,

    General Partner,

    Flybridge Capital Partners

  • Helen Greiner,

    Co-founder and Chairman,

    iRobot

  • Mr. michael grover

  • Mr. Ron Guerriero,

    Director of Business Development,

    Olin College of Engineering

  • Gautam Gupta,

    General Catalyst

  • Brian Halligan,

    Founder & CEO,

    HubSpot

  • Jean Hammond,

    Golden Seeds

  • Mr. Bradford Hampson

  • Tim Healy,

    CEO,

    EnerNOC, Inc.

  • Mr. Mark Hill

  • Ken Hillyer,

    MBA student,

    Boston University

  • Mr. Adam Hirsch,

    Consultant,

    Phoenix Consulting

  • Mr. Anthony Hwang,

    Student,

    Boston College

  • Mr. Nigel Jacob,

    Sr Advisor for Emerging Technology,

    Boston City Hall

  • Jeremy Katz,

    Student,

    MIT

  • Scott Kirsner,

    Innovation Economy columnist,

    The Boston Globe

  • Mr. Tim Kofol,

    Student,

    BU MBA

  • Mr. Fuat Koro,

    Technology Strategist,

    Bose Corporation

  • Mr. Amrith Kumar,

    VP Technology,

    Dataupia Corporation

  • John Landry,

    Managing Director,

    Lead Dog Ventures LLC

  • Aaron Lapat,

    Managing Director,

    J. Robert Scott

  • Julie Lavallee,

    Orchid Technologies

  • Doug Levin

  • Jeremy Levine

  • Jason Lieblich,

    VP & CTO,

    Citrix Systems

  • Ed Loessi

  • Jackie Lustig,

    Executive Vice President,

    Racepoint Group

  • Mr. Iain McDougall,

    Student,

    Babson College

  • Mr. George McQuilken,

    Co-Founder,

    eCoast Angels Investment Network

  • Diane Melville,

    Student,

    Babson College

  • Raj Melville,

    Principal,

    Ambient Engines

  • Mr. Mark Michaud,

    Sr. Dir, Tech Business Development,

    MCCA

  • Kiki Mills,

    MITX

  • Amey Moot,

    Director,

    Fletcher Spaght

  • Mr. Brendan Mullen,

    Investment Associate,

    Putnam Investments

  • Mr. Ezequiel Navar,

    Principal,

    Covington Associates

  • Vinit Nijhawan,

    Executive-in-Residence,

    Boston University

  • Mr. Lin Ouyang,

    Boston University

  • Amy Patten,

    Mass High Tech

  • Marlana Patton,

    Marketing consultant

  • Julie Pearlstein,

    Account Executive,

    Mass High Tech

  • Ms. Kimberly Pegnato

  • Raul Pellerano,

    Student,

    Babson College

  • Michael Raybman,

    Student,

    Brandeis University

  • Stefan Reitshamer

  • Mr. Steve Remen,

    Managing Director,

    Gridheads, LLC

  • Chris Renzi

  • Mr. Jay Roxe,

    Director, ISM Marketing,

    Novell

  • Ellen Rubin,

    CEO,

    Cloudswitch

  • Bijan Sabet,

    Spark Capital,

    General Partner

  • Mr. Rajiv Saxena

  • Oliver Scheck

  • Dr. Catherine Schindewolf,

    CEO,

    Ujaleka Tara LLC

  • Mr. Eric Schwartzman

  • Neal Sequiera,

    Managing Director,

    General Catalyst Partners

  • Sean Sexton

  • Mr. Stephen Shenefield,

    President,

    Shenefield Consulting

  • Andrew Silverman,

    Senior Associate,

    Capital Resource Partners

    Website: http://www.crp.com

  • Parul Singh

  • Jeff Steeves

  • Alyssa Stern,

    Vice President,

    Future Forward Events LLC

  • Mr. Thomas Strachan

  • Evan Susssman,

    Co-founder,

    CloudKid Studios

  • Mr. Justin Testa

  • Steven Thomas,

    Senior Manager,

    SoftWorks Asia Pacific

  • ryan toronto

  • Thomas Traugott,

    VP,

    CoreSite

  • Mr. Bruce Trvalik,

    Founder,

    Virtual Edison

  • Teoman Ustun

  • Mr. Curt Van Emon

  • Mr. Matthias Wagner,

    Chairman,

    RedShift Systems Corp.

  • Katja Wald,

    Future Forward Events LLC

  • Mr. Gus Weber,

    business development & community relations manager,

    Microsoft New England Research and Development

    Website: www.microsoftcambridge.com

  • Rachel West,

    Managing Partner,

    InfoAlliance

  • Mr. Stephen Whitmore,

    Principal Consultant,

    Steadfast Technologies

Mr. Anton Yakushin,

VP of IT,

BongoBing

Website: http://www.bongobing.com

Keep reading!

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