Tag Archives: youtube

Content Strategy

Have you seen the site XtraNormal yet? If not, I’ll wait while you go take a look. Essentially, it’s a site that allows you to create little skits using a variety of characters and then record that skit to video. THEN, you can upload that skit to YouTube and suddenly have a viral video on your hands.

Well, if it were that simple, everyone would be doing it. But I’ve had a series of clients find some value in the light, easy-to-create skits and I’ve also taken to doing a few myself – see my YouTube channel for an example or two.

The reason I mention XtraNormal is because 2012 looks to be the year of content strategy for a lot of companies. No matter what channel you operate or with whom you communicate (B2B, B2C, public sector, media), the use of content to achieve your goals has never been more important. You want eyeballs, audiences want information. The sticking point is finding the best way to deliver that content so everyone emerges from the content orgy satisfied.

Suffice it to say, there’s no silver bullet. This is still the misunderstood world of social media where everyone things content is free on the Internet and that social tools and engagement are also low- or no-cost. At the end of 2011, that belief took a hit as some agencies jettisoned their smoke-and-mirrors social media practitioners and went back to the hard work and clear communication that had proved successful in the past.

I expect more of this happen in the early part of 2012 and then I think Q2 will be the golden age of content strategy. Companies will be working toward establishing new channels in which to engage their audiences and they’ll require great writers, interviewers and communicators to help them do that.

Over the next couple weeks, I’ll do a few posts on how content strategy works and how anyone can use it to reach their target market. Until then, take a look around your office and see who’s just faking it until they get lucky. The trick isn’t knowing how to schedule a status update, sent an e-press release or host a tweetup, it’s knowing how to identify audiences, craft messages and then communicate those messages in the appropriate channels.

What are your thoughts on how social media will shake out in 2012?

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Customer Engagement – Wegmans Style

Some of you might know Gretchen, my better, smarter and seemingly more socially influential half. Recently, she was spurred by her love of the Wegmans grocery store chain to organize the #wegupma event – essentially a rented van full of friends and family that arrived and reveled in the grand opening of the Northborough, MA Wegmans store.

She wrote a blog post about her experience at the grand opening and also included in that post a little sadness. During our trip to Wegmans (the grand opening was also attended by 24,994 other rabid fans), she forgot to purchase plastic wrap and paper towels.

Well, Wegmans is on the social media ball. They tweeted at us all day, followed and retweeted our photos of the grand opening. Engaged with us about our experiences. And when they saw that Gretchen forgot her paper towels and plastic wrap, they called her.

Actually, Kevin Russell, store manager at the new Wegmans called her. He left a message saying that he felt sorry that our Wegmans experience was incomplete and was sending a delivery to our house in Hingham. Seriously. TO OUR HOUSE, 47 miles away. Here’s the video of what we found on the porch when we got home today…

So, if you run a company that might be having some trouble understanding the right and wrong ways to engage using social media, I urge you to take a lesson from the Wegmans team. They spend time paying attention to what people are sharing about them on the Web (active listening), and they actually think about what matters to people – being heard and being valued.

If you don’t think this type of activity pays off, ask yourself if your business could benefit from 25,000 people coming to your next grand opening.

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Jeff Cutler – Social Media Three Answers – Chris Rauschnot

Here’s the next set of answers from Chris Rauschnot, Twitter whiz, Las Vegas celebrity and tech genius. He’s the author of The Mac Wizard blog. 1. I subscribe to one third of the amount of paper magazines than I did … —yes, there’s more—

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Yankee Stadium

Great story about Yankee Stadium – from the AP and posted on its YouTube Channel. Enjoy. Please leave comments here. Keep reading!

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Secret Service going through the motions. Stop the shoe attacks!

When Richard Reed tried to blow up a plane with explosives in his shoes, other passengers and then security were on him in a flash. It might have taken a while for the plane to get to the ground and … —yes, there’s more—

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