The new Verizon

October 20, 2008

If you can believe it, I went to the Verizon store the other day and was floored!

The SOP (standard operating procedure) for years at Verizon was to restart your commitment to the conglomerate with any change you made to your plan.

For example…

add a line and you’ve got a new two-year plan;

buy a new phone, you’ve got a new two-year plan;

change your voice plan, two more years.

But not now. I learned that Verizon has QUIETLY rescinded that policy and now you can change your plan every day of the week without any added commitment.

I’m thrilled. This is how it used to be when Cellular One was around, pre T-Mobile, pre Cingular, pre Verizon’s idiocy.

I give this move two very enthusiastic thumbs up.

Rumors on the West Coast also indicate that the Early Termination Fee is destined for extinction soon. When that happens I’m going to change my provider every day for a month just to get back at the companies for all the hassles they’ve put me through in nine years of cell-phone service.

But for now, Verizon has started to do things right.

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